What Information Do We Collect From You?

We collect the information that you put into our contact and enquiry forms or when you contact us by email or by phone. Website usage information is collected using cookies. Typically we will collect information such as your name, email address and phone number, as well as the relevant information on the property you wish to sell. 

How Do We Use Your Information? 

We will use the information to make an offer and process the sale of your property this includes contacting you. We may also release information to regulatory or law enforcement agencies if we are required to do so. Where sensitive personal information is given to us we will limit its disclosure to that required by law. 

How Long Do We Retain Your Information?

We will only hold onto your information for as long as is necessary for the purpose of our dealings. This time frame is determined by the nature of the data and our dealings. In some cases we may need to retain some data for fraud detection purposes. 

Why We Can Use Your Personal Information.

We rely on two of the legal reasons in the data protection regulation to allow us to collect and use your personal information – “consent” and “legitimate interest”.

Consent

We may ask for your consent to contact you now or in the future about our products and services. We will ask you for your name and contact details and give you the opportunity to review this Privacy Policy.

You do not have to give your consent and you have the right to withdraw your consent at any time.

Legitimate interest

Sometimes we may use your personal information because we believe you expect us to contact you with information about our products and services or provide you better service, such as:

When you provide your contact details in response to our advertising and indicate you are requesting information about our products and services.

When you call us, if we are unavailable and you give your contact details to our messaging service.

When you give us your personal information to get a quote for our products and services.

When we need to contact you to clarify information we may have given you.

At any time you can ask us not to contact you.

Marketing

If you give us your consent or we believe you expect us to contact you, we may use your personal information to offer relevant products or services, you will receive this contact by phone or by email. 

Customer Understanding

In order for us to ensure a smooth user experience we will sometimes conduct analysis on the information we collect to look for trends and help us understand what our customers need. 

Accessing Your Information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at [email protected]

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.

This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information, visit http://www.aboutcookies.org/ or http://www.allaboutcookies.org/.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Other Websites

Our website may contain outbound links to other websites of legitimate interest. Upon leaving our site however we are not responsible for the protection and privacy of any information you provide whilst visiting another website. Whilst we endeavour to only link to trustworthy sources such as government and nonprofit organisations you should always expertise caution with your personal data. 

Changes To Our Privacy Policy

We keep our privacy policy updated on this page. The last update was on September 7th 2020.

How To Contact Us

If you have any questions about our privacy policy or any information we hold on you please contact [email protected]